Refund Policy

This Refund Policy explains when Rumpelstiltskin AI Video ("we", "us") refunds a payment for credits or credit packs. It forms part of our Terms of Service.

1. Refundable payments

You can ask for a full refund of a payment when both of these are true:

• you ask within 7 days of that payment, and
• none of the credits added by that payment have been used.

This applies to every credit pack, and to trial packs and plan payments (including renewals) bought before we moved to one-time packs.

Once any credit from a payment has been used to make a video, that payment is no longer refundable, except where the law requires otherwise.

2. Failed videos

You do not need to ask for failed videos. When a video fails or is cancelled, the credits it used are returned to your account automatically. These are credit refunds, not money refunds.

3. How to ask

Email support@rumpelstiltskinaivideo.org from the address on your account and tell us which payment you want refunded. We check the payment date and whether its credits are unused, then reply by email.

When we refund a payment, the credits it added are removed from your account. The money goes back to the original payment method through the payment provider; how long it takes to appear depends on that provider and your bank.

4. Plans bought earlier

Credit packs are one-time payments and never renew. If you still have a monthly or yearly plan from before, you can cancel it at any time from Settings → Billing. Cancelling stops future charges. It does not by itself refund a past payment; for that, see section 1.

5. Changes

We may update this policy. The date at the top shows the latest version. Payments made before a change follow the policy in force on the payment date.